Red Berry Pyramid

The goods must be in the same condition in which you received them and you must take the responsibility of returning them to us. The original packaging must be unopened and undamaged in a resalable condition. If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price. We will only make a refund using the same method of payment originally used by you to pay for your purchase.​Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded unless the good delivered were incorrect or faulty. Credit can be used against your next order, both online and with telephone.

Return address is:

Scottish Tea House

Dillarburn

Lesmahagow

SCOTLAND

ML11 9PG

Standard orders are usually dispatched within 48 hours, but please allow 5 – 7 working days from the date of order. If the item is unavailable, we will let you know. We will then issue a full refund or hold your order until the item comes back into stock.

If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order.

Scottish Tea House is dedicated to sourcing delicious loose leaf tea from around the world. We want to share these fascinating teas with you and hope you enjoy them as much as we do.