West Lake Long Jing Organic Green Tea

 The goods must be in the same condition in which you received them and you must take the responsibility of returning them to us. The original packaging must be unopened and undamaged in a resalable condition.If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price. We will only make a refund using the same method of payment originally used by you to pay for your purchase.​Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded unless the good delivered were incorrect or faulty.Credit can be used against your next order, both online and with telephone. Return address is: Scottish Tea HouseDillarburnLesmahagowSCOTLANDML11 9PG what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

Standard orders are usually dispatched within 48 hours, but please allow 5 – 7 working days from the date of order. If the item is unavailable, we will let you know. We will then issue a full refund or hold your order until the item comes back into stock.
If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order. 

Delays in Delivery
 

Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, Tea People cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.

Quality
 

Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing contents or damaged packaging, within 14 days of delivery and additionally, wherever possible, by describing the defects on the ‘proof of delivery’ document you are asked to sign. For other defects, please notify us as soon as you discover those defects and at the latest within 14 days of delivery.

You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility.
 

Where defective goods are exchanged, you must send back the defective goods to us. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order. When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.

Scottish Tea House is dedicated to sourcing delicious loose leaf tea from around the world. We want to share these fascinating teas with you and hope you enjoy them as much as we do.