Here at Scottish Tea House we are not fans of excessive data collection. However, in order to run our online shop we do need to collect some data from you sometimes. We are committed to treating your personal data (e.g. your name, address, telephone number, e-mail address, billing and delivery address) with total respect and in the strictest confidence. We will always only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
What information do we collect?
You can visit and browse our site anonymously. However, we need to collect information from you when you register on our site or place an order. When ordering or registering you will be asked to enter your name, e-mail address, postal address and phone number. We need to maintain a record of the password for your account. We keep a record of the delivery address for your orders. We also keep details of your product selections. If you sign-up to receive our email newsletters we only hold your name and email address.
We keep a record of any email correspondence that we have with you.
We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis.
What do we use your information for?
Any personal data which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. Any of the information we collect from you may be used in one of the following ways:
To personalise your experience: Your information helps us to better respond to your individual needs. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
To improve our website: We continually strive to improve our website and the products we offer based on the information and feedback we receive from you.
To improve customer service: Your information helps us to more effectively to deal with queries and respond to your customer service requests and support needs.
To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing your order, tracking deliveries and delivering any product you've purchased.
To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to keeping you up-to-date with Tea People with occasional news, updates, related product or service information. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You can simply follow the unsubscribe link. You can also email us with unsubscribe in the subject field. If you have registered with us you can log in to your account and un-check the newsletter checkbox in your account settings.
Yes. Cookies are small files that a site or its service provider temporarily transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. Cookies cannot harm your computer and do not contain any personal or private information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, our website will not function properly.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to properly process and deliver your order. We promise not to provide any of your personal data to any outside company for marketing purposes.
Requests for your information
Phishing is the practice of tricking someone into surrendering private information for the purposes of identity theft.
In order to protect you against phishing we will never ask you to send or confirm personal information by email. If we need any information of this nature we will only contact you by phone, and will take appropriate steps to confirm your identity.
If you receive an e-mail claiming to be from Scottish Tea House requesting this type of information, please DO NOT RESPOND, contact us immediately and forward us a copy of the email.
Control over your information
All users of our site may make changes to their information at any time by logging into their Account panel and going to the 'Edit Profile' page.
Terms & conditions
Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website: Terms & Conditions